Identifies and Eliminates Interruptions to Your Business
SusQtech provides hosting customers with support and monitoring from multiple physically redundant facilities. The hosting facility is also equipped with sophisticated equipment and technical talent to provide 24/7 system monitoring and management of a client's critical systems.
The hosting facility provides:
- 24/7/365 on-site and centralized monitoring and support.
- Centralized support 24 hours a day, seven days a week.
- A single point of contact for all hosting facility customer server, network and application issues.
- Support for customer-initiated service requests and alerts generated by the network monitoring system.
- Customized reports on service availability, and other operational metrics.
- Customer notification based on SLAs, with an explanation of the problem and regular status reports on the estimated time to repair.
- Joint resolution between the client and hosting team personnel in determining root cause helps prevent future problems.