SusQtech is expanding again and is seeking extraordinary account managers with a passion for supporting our customers' web sites, intranet, extranets and communities -- all built on the SharePoint platform. Ideal candidates will have the ability and experience to coordinate a strong and diverse team of technical and creative professionals, system architects, site builders, and support professionals.
At SusQtech, our people make all the difference. We highly value innovation, creativity, professionalism and a client-centric approach that places our client's ultimate business success above all else. If you are results-focused, truly enjoy working with customers, take great pride in your work and enjoy learning about the very latest technologies, we look forward to speaking with you. SharePoint familiarity is a plus - but we're willing to train the right people.
Key Responsibilities:
- Analyze customer business objectives and provide guidance and expertise in the areas of internet best practices, web design, information architecture, taxonomy and usability
- Manage expectations around timelines, cost estimates, and task status for multiple customer accounts with varying SharePoint solutions (publishing sites, intranets, extranets, communities)
- Ensure client satisfaction, retention and growth by providing responsive, proactive and solution-oriented consulting services
- Conduct SharePoint training for SP Administrators and End Users
Qualification / Requirements:
- Strong understanding of basic web technologies
- Extremely strong oral and written communication skills
- Ability to work independently and effectively manage multiple accounts simultaneously
- Proven track record in managing customer expectations
- Established trouble-shooting skills
- Experience with a Help Desk or ticketing system a plus
Apply Here.